CVE-2026-56725 (GCVE-0-2026-56725)
Vulnerability from cvelistv5
Published
2026-09-25 17:09
Modified
2026-09-29 19:37
Severity ?
VLAI Severity ?
EPSS score ?
CWE
Summary
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.
References
| URL | Tags | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|||||||||||
{
"containers": {
"adp": [
{
"metrics": [
{
"other": {
"content": {
"id": "CVE-2026-56725",
"options": [
{
"Exploitation": "none"
},
{
"Automatable": "yes"
},
{
"Technical Impact": "total"
}
],
"role": "CISA Coordinator",
"timestamp": "2026-09-29T19:37:05.600912Z",
"version": "2.0.3"
},
"type": "ssvc"
}
}
],
"providerMetadata": {
"dateUpdated": "2026-09-29T19:37:24.906Z",
"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0",
"shortName": "CISA-ADP"
},
"title": "CISA ADP Vulnrichment"
}
],
"cna": {
"affected": [
{
"product": "zammad",
"vendor": "zammad",
"versions": [
{
"status": "affected",
"version": "\u003c 7.0.2"
}
]
}
],
"descriptions": [
{
"lang": "en",
"value": "Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2."
}
],
"metrics": [
{
"cvssV4_0": {
"attackComplexity": "LOW",
"attackRequirements": "NONE",
"attackVector": "NETWORK",
"baseScore": 8.7,
"baseSeverity": "HIGH",
"privilegesRequired": "NONE",
"subAvailabilityImpact": "NONE",
"subConfidentialityImpact": "NONE",
"subIntegrityImpact": "NONE",
"userInteraction": "NONE",
"vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N",
"version": "4.0",
"vulnAvailabilityImpact": "HIGH",
"vulnConfidentialityImpact": "NONE",
"vulnIntegrityImpact": "NONE"
}
}
],
"problemTypes": [
{
"descriptions": [
{
"cweId": "CWE-306",
"description": "CWE-306: Missing Authentication for Critical Function",
"lang": "en",
"type": "CWE"
}
]
},
{
"descriptions": [
{
"cweId": "CWE-400",
"description": "CWE-400: Uncontrolled Resource Consumption",
"lang": "en",
"type": "CWE"
}
]
}
],
"providerMetadata": {
"dateUpdated": "2026-09-25T17:09:05.633Z",
"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"shortName": "GitHub_M"
},
"references": [
{
"name": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj",
"tags": [
"x_refsource_CONFIRM"
],
"url": "https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj"
},
{
"name": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0"
},
{
"name": "https://github.com/zammad/zammad/releases/tag/7.0.2",
"tags": [
"x_refsource_MISC"
],
"url": "https://github.com/zammad/zammad/releases/tag/7.0.2"
}
],
"source": {
"advisory": "GHSA-45cx-9mrq-mmcj",
"discovery": "UNKNOWN"
},
"title": "Zammad: Denial of Service via OTRS Import Controller"
}
},
"cveMetadata": {
"assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
"assignerShortName": "GitHub_M",
"cveId": "CVE-2026-56725",
"datePublished": "2026-09-25T17:09:05.633Z",
"dateReserved": "2026-06-22T19:17:28.958Z",
"dateUpdated": "2026-09-29T19:37:24.906Z",
"state": "PUBLISHED"
},
"dataType": "CVE_RECORD",
"dataVersion": "5.2",
"vulnerability-lookup:meta": {
"vulnrichment": {
"containers": "{\"adp\": [{\"title\": \"CISA ADP Vulnrichment\", \"metrics\": [{\"other\": {\"type\": \"ssvc\", \"content\": {\"id\": \"CVE-2026-56725\", \"role\": \"CISA Coordinator\", \"options\": [{\"Exploitation\": \"none\"}, {\"Automatable\": \"yes\"}, {\"Technical Impact\": \"total\"}], \"version\": \"2.0.3\", \"timestamp\": \"2026-09-29T19:37:05.600912Z\"}}}], \"providerMetadata\": {\"orgId\": \"134c704f-9b21-4f2e-91b3-4a467353bcc0\", \"shortName\": \"CISA-ADP\", \"dateUpdated\": \"2026-09-29T19:37:20.984Z\"}}], \"cna\": {\"title\": \"Zammad: Denial of Service via OTRS Import Controller\", \"source\": {\"advisory\": \"GHSA-45cx-9mrq-mmcj\", \"discovery\": \"UNKNOWN\"}, \"metrics\": [{\"cvssV4_0\": {\"version\": \"4.0\", \"baseScore\": 8.7, \"attackVector\": \"NETWORK\", \"baseSeverity\": \"HIGH\", \"vectorString\": \"CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:H/SC:N/SI:N/SA:N\", \"userInteraction\": \"NONE\", \"attackComplexity\": \"LOW\", \"attackRequirements\": \"NONE\", \"privilegesRequired\": \"NONE\", \"subIntegrityImpact\": \"NONE\", \"vulnIntegrityImpact\": \"NONE\", \"subAvailabilityImpact\": \"NONE\", \"vulnAvailabilityImpact\": \"HIGH\", \"subConfidentialityImpact\": \"NONE\", \"vulnConfidentialityImpact\": \"NONE\"}}], \"affected\": [{\"vendor\": \"zammad\", \"product\": \"zammad\", \"versions\": [{\"status\": \"affected\", \"version\": \"\u003c 7.0.2\"}]}], \"references\": [{\"url\": \"https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj\", \"name\": \"https://github.com/zammad/zammad/security/advisories/GHSA-45cx-9mrq-mmcj\", \"tags\": [\"x_refsource_CONFIRM\"]}, {\"url\": \"https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0\", \"name\": \"https://github.com/zammad/zammad/commit/a04a95b69496306af4c1fbd369a54981122e67c0\", \"tags\": [\"x_refsource_MISC\"]}, {\"url\": \"https://github.com/zammad/zammad/releases/tag/7.0.2\", \"name\": \"https://github.com/zammad/zammad/releases/tag/7.0.2\", \"tags\": [\"x_refsource_MISC\"]}], \"descriptions\": [{\"lang\": \"en\", \"value\": \"Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, summary An unauthenticated request to POST /api/v1/import/otrs/import_check blocks a Zammad request worker for roughly two minutes. The import_check and import_status actions are missing the setup_done_response guard that other actions in the same controller carry, so they execute on fully set-up production instances. The action enters a retry loop against a blank OTRS endpoint, sleeping for 30 s + 45 s between attempts. Impact An unauthenticated remote attacker denies service to a production Zammad instance. Each request costs almost nothing and forces ~115 seconds of server-side blocking. A few requests per second saturate the Puma worker pool. The condition persists as long as the traffic continues. No account, valid import configuration, or target knowledge beyond the hostname is needed. CSRF token is trivially obtained from any prior GET response. This issue is fixed in version 7.0.2.\"}], \"problemTypes\": [{\"descriptions\": [{\"lang\": \"en\", \"type\": \"CWE\", \"cweId\": \"CWE-306\", \"description\": \"CWE-306: Missing Authentication for Critical Function\"}]}, {\"descriptions\": [{\"lang\": \"en\", \"type\": \"CWE\", \"cweId\": \"CWE-400\", \"description\": \"CWE-400: Uncontrolled Resource Consumption\"}]}], \"providerMetadata\": {\"orgId\": \"a0819718-46f1-4df5-94e2-005712e83aaa\", \"shortName\": \"GitHub_M\", \"dateUpdated\": \"2026-09-25T17:09:05.633Z\"}}}",
"cveMetadata": "{\"cveId\": \"CVE-2026-56725\", \"state\": \"PUBLISHED\", \"dateUpdated\": \"2026-09-29T19:37:24.906Z\", \"dateReserved\": \"2026-06-22T19:17:28.958Z\", \"assignerOrgId\": \"a0819718-46f1-4df5-94e2-005712e83aaa\", \"datePublished\": \"2026-09-25T17:09:05.633Z\", \"assignerShortName\": \"GitHub_M\"}",
"dataType": "CVE_RECORD",
"dataVersion": "5.2"
}
}
}
Loading…
Loading…
Sightings
| Author | Source | Type | Date |
|---|
Nomenclature
- Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
- Confirmed: The vulnerability is confirmed from an analyst perspective.
- Published Proof of Concept: A public proof of concept is available for this vulnerability.
- Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
- Patched: This vulnerability was successfully patched by the user reporting the sighting.
- Not exploited: This vulnerability was not exploited or seen by the user reporting the sighting.
- Not confirmed: The user expresses doubt about the veracity of the vulnerability.
- Not patched: This vulnerability was not successfully patched by the user reporting the sighting.
Loading…
Loading…