CVE-2026-48189 (GCVE-0-2026-48189)
Vulnerability from cvelistv5
Published
2026-06-01 03:33
Modified
2026-06-01 13:14
CWE
  • CWE-200 - Exposure of Sensitive Information to an Unauthorized Actor
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Impacted products
Vendor Product Version
OTRS AG OTRS Version: 7.0.x
Version: 8.0.x
Version: 2023.x
Version: 2024.x
Version: 2025.x
Version: 2026.x
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Show details on NVD website


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Sightings

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Nomenclature

  • Seen: The vulnerability was mentioned, discussed, or seen somewhere by the user.
  • Confirmed: The vulnerability is confirmed from an analyst perspective.
  • Published Proof of Concept: A public proof of concept is available for this vulnerability.
  • Exploited: This vulnerability was exploited and seen by the user reporting the sighting.
  • Patched: This vulnerability was successfully patched by the user reporting the sighting.
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  • Not patched: This vulnerability was not successfully patched by the user reporting the sighting.


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