{
  "containers": {
    "cna": {
      "affected": [
        {
          "product": "freescout",
          "vendor": "freescout-help-desk",
          "versions": [
            {
              "status": "affected",
              "version": "\u003c 1.8.213"
            }
          ]
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "value": "FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue."
        }
      ],
      "metrics": [
        {
          "cvssV4_0": {
            "attackComplexity": "LOW",
            "attackRequirements": "NONE",
            "attackVector": "NETWORK",
            "baseScore": 5.7,
            "baseSeverity": "MEDIUM",
            "privilegesRequired": "LOW",
            "subAvailabilityImpact": "NONE",
            "subConfidentialityImpact": "NONE",
            "subIntegrityImpact": "NONE",
            "userInteraction": "NONE",
            "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P",
            "version": "4.0",
            "vulnAvailabilityImpact": "NONE",
            "vulnConfidentialityImpact": "HIGH",
            "vulnIntegrityImpact": "NONE"
          }
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-639",
              "description": "CWE-639: Authorization Bypass Through User-Controlled Key",
              "lang": "en",
              "type": "CWE"
            }
          ]
        },
        {
          "descriptions": [
            {
              "cweId": "CWE-862",
              "description": "CWE-862: Missing Authorization",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-04-21T16:48:08.260Z",
        "orgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
        "shortName": "GitHub_M"
      },
      "references": [
        {
          "name": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822",
          "tags": [
            "x_refsource_CONFIRM"
          ],
          "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822"
        },
        {
          "name": "https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057",
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057"
        },
        {
          "name": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213",
          "tags": [
            "x_refsource_MISC"
          ],
          "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213"
        }
      ],
      "source": {
        "advisory": "GHSA-w77q-wjfp-c822",
        "discovery": "UNKNOWN"
      },
      "title": "FreeScout\u0027s Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII"
    }
  },
  "cveMetadata": {
    "assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa",
    "assignerShortName": "GitHub_M",
    "cveId": "CVE-2026-40570",
    "datePublished": "2026-04-21T16:48:08.260Z",
    "dateReserved": "2026-04-14T13:24:29.474Z",
    "dateUpdated": "2026-04-21T16:48:08.260Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}