{
  "containers": {
    "cna": {
      "affected": [
        {
          "defaultStatus": "unaffected",
          "product": "HelpDesk",
          "vendor": "GFI Software",
          "versions": [
            {
              "lessThan": "4.99.9",
              "status": "affected",
              "version": "0",
              "versionType": "semver"
            }
          ]
        }
      ],
      "credits": [
        {
          "lang": "en",
          "type": "finder",
          "value": "Alex Williams from Pellera Technologies"
        },
        {
          "lang": "en",
          "type": "coordinator",
          "value": "VulnCheck"
        }
      ],
      "descriptions": [
        {
          "lang": "en",
          "supportingMedia": [
            {
              "base64": false,
              "type": "text/html",
              "value": "GFI HelpDesk before\u0026nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page.\u003cbr\u003e"
            }
          ],
          "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the language management functionality where the charset POST parameter is passed directly to SWIFT_Language::Create() without HTML sanitization and subsequently rendered unsanitized by View_Language.RenderGrid(). An authenticated administrator can inject arbitrary JavaScript through the charset field when creating or editing a language, and the payload executes in the browser of any administrator viewing the Languages page."
        }
      ],
      "metrics": [
        {
          "cvssV4_0": {
            "Automatable": "NOT_DEFINED",
            "Recovery": "NOT_DEFINED",
            "Safety": "NOT_DEFINED",
            "attackComplexity": "LOW",
            "attackRequirements": "NONE",
            "attackVector": "NETWORK",
            "baseScore": 4.8,
            "baseSeverity": "MEDIUM",
            "exploitMaturity": "NOT_DEFINED",
            "privilegesRequired": "HIGH",
            "providerUrgency": "NOT_DEFINED",
            "subAvailabilityImpact": "NONE",
            "subConfidentialityImpact": "LOW",
            "subIntegrityImpact": "LOW",
            "userInteraction": "PASSIVE",
            "valueDensity": "NOT_DEFINED",
            "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N",
            "version": "4.0",
            "vulnAvailabilityImpact": "NONE",
            "vulnConfidentialityImpact": "NONE",
            "vulnIntegrityImpact": "NONE",
            "vulnerabilityResponseEffort": "NOT_DEFINED"
          },
          "format": "CVSS",
          "scenarios": [
            {
              "lang": "en",
              "value": "GENERAL"
            }
          ]
        },
        {
          "cvssV3_1": {
            "attackComplexity": "LOW",
            "attackVector": "NETWORK",
            "availabilityImpact": "NONE",
            "baseScore": 4.8,
            "baseSeverity": "MEDIUM",
            "confidentialityImpact": "LOW",
            "integrityImpact": "LOW",
            "privilegesRequired": "HIGH",
            "scope": "CHANGED",
            "userInteraction": "REQUIRED",
            "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N",
            "version": "3.1"
          },
          "format": "CVSS",
          "scenarios": [
            {
              "lang": "en",
              "value": "GENERAL"
            }
          ]
        }
      ],
      "problemTypes": [
        {
          "descriptions": [
            {
              "cweId": "CWE-79",
              "description": "CWE-79 Improper Neutralization of Input During Web Page Generation (\u0027Cross-site Scripting\u0027)",
              "lang": "en",
              "type": "CWE"
            }
          ]
        }
      ],
      "providerMetadata": {
        "dateUpdated": "2026-04-20T17:33:59.134Z",
        "orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
        "shortName": "VulnCheck"
      },
      "references": [
        {
          "tags": [
            "vendor-advisory",
            "patch"
          ],
          "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"
        },
        {
          "tags": [
            "third-party-advisory"
          ],
          "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-charset-parameter"
        }
      ],
      "source": {
        "discovery": "EXTERNAL"
      },
      "title": "GFI HelpDesk \u003c 4.99.9 Stored XSS via charset Parameter",
      "x_generator": {
        "engine": "Vulnogram 1.0.1"
      }
    }
  },
  "cveMetadata": {
    "assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10",
    "assignerShortName": "VulnCheck",
    "cveId": "CVE-2026-23753",
    "datePublished": "2026-04-20T17:33:59.134Z",
    "dateReserved": "2026-01-15T18:42:20.938Z",
    "dateUpdated": "2026-04-20T17:33:59.134Z",
    "state": "PUBLISHED"
  },
  "dataType": "CVE_RECORD",
  "dataVersion": "5.2"
}